Crucial conversations has opened my eyes to the way I communicate with others and how I can be more successful using my passions if I would meet each person I talk to with a common purpose. I have listened to this book a total of 4 times already and will continue to listen to it as I learn more each time on how to communicate effectively especially when things get heated. I encourage you to read this book, it will transform your ability to renew your mind and influence others.
According to Good Reads, the book definition is as follows:
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences, or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:
Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want
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